The purpose of the process is to determine whether allegations in the complaint are true, and if so, whether disciplinary action is warranted. A Designation Oversight Committee (DOC) staff oversees the process. There is no cost to the complaining party.
Request for Investigation
Receipt of a written Complaint is considered to be a request for an investigation. A copy of the Complaint shall be furnished to the CRFA™ Designee. The DOC shall review the complaint to determine whether an investigation is warranted. That determination shall be made in writing with a response to the Complainant and the CRFA™ Designee.
Investigation
If further investigation is recommended, the CRFA™ Designee is given 30 days to file a written response to the Complaint that is assessed by the DOC. The DOC shall determine by majority vote whether or not there has been an improper application of the fiduciary practices promulgated by the Center. If so, the DOC may admonish the Designee in one of the following ways: (1) a private written reprimand; (2) a letter of censure to the designee and a public listing of censure published on the Website; (3) suspension of the right to use the CRFA designation for a specified period of time, not to exceed five years; or (4) permanent revocation of the right to use the CRFA™ designation.
Submit a Complaint
Your written complaint should include important information surrounding the circumstances of your complaint, including photocopies of relevant letters, contracts, agreements or other documents, which should be accompanied with the complaint form. DOC staff will request additional information if needed and may request a personal interview if it appears necessary.
The public should be aware of normal remedies under state and federal laws and regulations with applicable regulatory bodies and also avail themselves of other avenues. The burden should be on the complainant to pursue such remedies. The findings and actions of appropriate regulatory bodies will be given due consideration by the DOC.
Please Click Here To Download the Complaint Form
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